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Physidia’s
Technical
Service
HomeTechnical experts by your side every day
We provide technical support to ensure the continuity of home care for users of the S³ system.
Patient-focused approach
Standardized maintenance
In the event of a malfunction or preventive maintenance, Physidia implements an exchange strategy.
Comprehensive Logistics Management
Physidia handles the return of equipment, ensuring complete traceability and maximum security throughout the process.
Ensuring Continuity of Care
Provision of courtesy monitors to minimize the impact of technical interventions on patient treatment.
Centralized Manufacturing and Maintenance:
The maintenance workshop and the production of certified spare parts are located in Saint-Barthélemy-d’Anjou, ensuring quality, regulatory compliance, and component availability.
Physidia Telephone Support
Our telephone support service addresses callers' needs (assistance, information, troubleshooting...), with a commitment to providing
A responsive and well-structured technical support service
Our telephone support is available from Monday to Friday, 8 AM to 8 PM, and Saturday, 8 AM to 2 PM to address the technical needs of S³ system users.
- Specialized Support: Our technical teams handle each call and collaborate, if necessary, with FHHD teams or our therapy specialists to resolve complex issues. We do not provide medical advice.
- Our Commitment: Ensuring prompt support, minimizing service interruptions, and maintaining optimal continuity of care for patients.
The benefits and key components
Optimal Responsiveness
Our telephone support relies on a distribution network in France to ensure rapid interventions, including the replacement of monitors and equipment.
Ongoing Expertise
Our teams receive regular training to maintain a high level of technical proficiency.
Service Quality
Each call is handled with precision to effectively meet patient needs and ensure the reliability of our solutions.
Physidia Technical Training: Approach and Objectives
Our technical training programs are designed to ensure a progressive mastery of the S³ monitor, combining corrective interventions and preventive maintenance.
- Curative interventions: Organized into progressive levels (0 to 3), they develop specific skills. Each level must be validated before progressing to the next, ensuring a consistent advancement of expertise.
- Preventive Maintenance: A more comprehensive approach, accessible after validation of levels 0 and 1 of corrective training. It includes, among other procedures, performing a dry dialysis run.
Depending on the needs, multiple levels can be covered in a single session. The modalities are defined on a case-by-case basis, based on educational objectives and participant expectations.
For more information, please contact your Physidia representative.
